Returns & Exchanges

At Bootlegger Coffee Company, we strive for perfection in every roast; however, if your order is damaged or incorrect, we offer a 14-day return window for unopened products. Due to the perishable nature of coffee beans and ground coffee, we cannot accept returns on opened bags to ensure food safety and quality standards.

Return Process

• 1.
  Contact Support

  Email our customer service team at support@bootlegger.coffee with your order number and a brief explanation of the issue.

• 2.
  Provide Proof

  For damaged goods or incorrect items, please attach clear photos of the packaging and product labels to your initial email.

• 3.
  Ship the Item

  Once authorized, securely pack the unopened product and ship it back to our roastery using the prepaid label provided by our team.

• 4.
  Receive Refund

  After we inspect the returned item, we will process a refund to your original payment method or issue a store credit within 5-7 business days.